Terms and Conditions

Last updated: 2 October 2026

1. About us and these terms

1.1 KennelDesk is a cloud-based kennel management service provided by labSeventeen, a trading name of Bradley Morton Business, ("we", "us", "labSeventeen"). You can contact us at support@kenneldesk.co.uk.

1.2 These terms form the agreement between us and the business that signs up for KennelDesk ("you"). They apply to your use of the KennelDesk service, website and demo (together, the "Service").

1.3 Business customers only. The Service is for business use. By signing up you confirm that you are acting for the purposes of a business, that you are not a consumer, and that you have authority to bind that business to these terms.

1.4 The agreement starts when we confirm that your account is set up (the "Start Date") and continues until it ends under clause 4.

2. The Service

2.1 KennelDesk is cloud-based software for managing a kennel business, including a booking calendar, dashboard, customer and animal records, invoices, kennel management and enquiry tracking, as described on our website from time to time.

2.2 While the agreement is in force we grant you a non-exclusive, non-transferable, revocable right for your staff to use the Service for your own internal business operations.

2.3 We may update, improve, change, add or remove features and the design of the Service at any time. We do not promise that any particular feature will be introduced, kept, or included in your plan. We will give reasonable notice if we make a change that materially reduces what the Service does.

2.4 Your plan includes a personal discovery call and onboarding, and support by email at support@kenneldesk.co.uk during UK business hours (Monday to Friday, 9am to 5pm). Response times are targets, not guarantees - however, please rest assured your enquiry will be dealt with as quickly as possible in any instance.

2.5 We will use reasonable endeavours to keep the Service available, but we do not guarantee that it will be uninterrupted, error-free or free from delays. We may carry out maintenance at any time, and will try to do so outside busy hours where we can. We do not offer any service level guarantee unless we agree one with you in writing.

3. Fees and payment

3.1 The fees are:

• Monthly plan: £14.99 per month, plus a one-off setup fee of £19.99.
• Annual plan: £125.92 per year, paid in advance for 12 months. The setup fee is waived.

All prices are in pounds sterling.

3.2 The setup fee is payable before we begin setting up your account. It is a charge for the discovery call, onboarding and account setup, and is non-refundable.

3.3 Monthly fees are payable in advance on the same date each month. Annual fees are payable in advance for the year. We will tell you how to pay, for example by bank transfer or invoice payment link, and payment is due on the due date shown on the invoice unless otherwise stated.

3.4 No refunds. All fees, including the setup fee, monthly fees and annual fees, are non-refundable. This applies even if you cancel early, stop using the Service, or do not use all of a period you have paid for, except where clause 4.4 or clause 15.2 says otherwise or the law requires a refund. The live demo and discovery call exist so that you can decide whether the Service is right for you before you pay.

3.5 Late payment, suspension and termination. If any amount is not paid in full by its due date:

• we may send you a reminder, and may charge statutory interest and recover our reasonable costs as set out below;
• if it is still unpaid 7 days after the due date, we may suspend your access to the Service (including for all your users) immediately and without further notice, until all overdue amounts are paid in cleared funds;
• if it is still unpaid 30 days after the due date, we may terminate the agreement by notice to you;
• we may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, and recover the reasonable costs of collecting what you owe, including debt recovery and legal costs;
• suspension or termination for non-payment does not cancel or reduce any fees that are due, and we are not liable for any loss you suffer because we suspended or terminated for non-payment.

3.6 We may change our prices by giving you at least 30 days' notice by email. A new price applies from your next billing period after the notice period (for the annual plan, from the next renewal). If you do not agree to a new price you may cancel under clause 4 before it takes effect.

3.7 If you dispute an invoice, you must tell us in writing within 14 days of the invoice date and pay any part that is not disputed. You may not withhold or set off any amount you owe us against any claim you have.

4. Term, renewal and cancellation

4.1 Monthly plan. The monthly plan runs month to month from the Start Date until you or we end it.

4.2 You may cancel the monthly plan by emailing support@kenneldesk.co.uk at least 7 days before your next billing date. Cancellation takes effect at the end of the month you have already paid for, and you keep access until then. We do not refund part months.

4.3 Annual plan. The annual plan runs for an initial 12 months from the Start Date. It renews automatically for a further 12 months, on the then-current annual price, unless you or we give notice of non-renewal at least 14 days before the end of the current term. We will email you a reminder at least 30 days before each renewal. You cannot cancel the annual plan part-way through a term in order to obtain a refund.

4.4 If we decide to stop providing the Service altogether, we will give you at least 60 days' notice and refund any fees you have paid in advance for full months after the date the Service ends.

4.5 We may end the agreement immediately by notice if:

• you do not pay as set out in clause 3.5;
• you commit a material breach of these terms which cannot be put right, or which you do not put right within 7 days of us asking you to;
• you break the acceptable use rules in clause 7;
• you become insolvent, enter an arrangement with your creditors, or stop trading;
• continuing to provide the Service would be unlawful; or
• you or your users are abusive or threatening towards us.

4.6 When the agreement ends, your right to use the Service ends, all amounts you owe become immediately payable, and clauses that are meant to continue (including 3, 5.4, 6, 9 to 14 and 16) will continue.

5. Your data and exporting it

5.1 You own the information that you and your users enter into the Service, including information about your customers and their animals ("Customer Data"). We do not own it.

5.2 You give us permission to host, store, copy, back up, process and display Customer Data as needed to provide the Service to you.

5.3 While your account is active you can export your Customer Data as CSV files at any time. You are responsible for exporting and keeping your own copies of your data regularly. We recommend you do this.

5.4 For 30 days after the agreement ends, we will keep your Customer Data so that you can ask us for an export. Where the agreement ended because of non-payment, we may, to the extent the law allows, ask you to pay overdue amounts before we provide the export. After that 30-day period we may permanently delete your Customer Data without further notice, and we have no duty to keep it.

5.5 We take reasonable steps to back up the Service, but we do not promise that we can recover any particular data.

5.6 You are responsible for the accuracy of Customer Data and for making sure you are allowed to put it into the Service.

6. Data protection

6.1 For Customer Data that includes personal data (for example the names, contact details and addresses of your customers, and details of their animals), you are the "controller" and we are your "processor" under UK data protection law. For personal data we collect through our website, enquiries, demo and billing, we are the controller. See our Privacy Notice.

6.2 As your processor, we will:

• process Customer Data only on your documented instructions, which are these terms and your use of the Service, unless the law requires otherwise;
• make sure anyone we allow to access Customer Data is bound by confidentiality;
• keep appropriate technical and organisational security measures in place;
• only use other processors ("sub-processors") that we need to provide the Service, such as our hosting provider (currently 20i). You give us general authority to do so. We will make sure they are bound by equivalent obligations and we remain responsible for them. We will tell you about changes on request;
• help you respond to requests from individuals exercising their data protection rights, taking account of the nature of the Service (we may charge reasonable costs if the help is disproportionate);
• tell you without undue delay after we become aware of a personal data breach affecting Customer Data;
• delete or return Customer Data as set out in clause 5;
• give you the information reasonably needed to show we are meeting these obligations, and allow reasonable audits on at least 30 days' notice, not more than once a year, at your cost; and
• only transfer Customer Data outside the UK where appropriate safeguards are in place.

6.3 Details of the processing. The subject matter is providing the Service. The duration is the length of the agreement plus the period in clause 5.4. The purpose is to let you manage bookings, customers, animals and invoices. The types of data are names, contact details, addresses, animal details, and booking and invoice records. The people concerned are your customers, your staff, and your enquirers.

6.4 You are responsible for having a lawful basis for the personal data you put into the Service, for telling your own customers how you use their data, for registering with the Information Commissioner's Office if you are required to, and for not entering personal data you do not need.

7. Acceptable use and security

7.1 You must use the Service lawfully, keep your login details secure, make sure your users follow these terms, and tell us promptly if you suspect your account has been accessed without permission. You are responsible for everything done through your account.

7.2 You must not:

• use the Service for anything unlawful, harmful or abusive;
• try to access other customers' data, or to break, test or bypass our security;
• copy, scrape, reverse engineer or attempt to extract the source code of the Service;
• resell the Service or let people outside your business use your account;
• overload the Service or introduce viruses or harmful code; or
• use the Service in a way that breaches animal welfare, licensing or other laws that apply to your business.

7.3 If we reasonably suspect you have broken this clause, we may suspend access, remove content, or end the agreement under clause 4.5. Where it is practical, we will tell you first.

8. The demo

8.1 The demo is provided free of charge for evaluation only. It contains sample data. You must not enter real personal data into it, and you must not share the demo login publicly.

8.2 The demo is provided "as is". We may reset, change, restrict or withdraw it at any time without notice, and we give no promises about it. These terms still apply to your use of it.

9. Intellectual property

9.1 We and our licensors own all intellectual property rights in the Service, including the software, design, documentation, and the KennelDesk and labSeventeen names and logos. Nothing in these terms transfers any of those rights to you. You only have the right to use the Service as set out in clause 2.2.

9.2 If you give us feedback or suggestions, we may use them freely without paying you or crediting you.

10. Disclaimers

10.1 To the fullest extent the law allows, the Service is provided "as is" and "as available". We do not give any warranties or promises, express or implied, including that the Service will meet your particular needs, be free from errors or bugs, or be available at all times.

10.2 You remain responsible for running your business. You are solely responsible for the care and welfare of the animals you look after, for health and safety, licensing, insurance, vaccination and veterinary requirements, safeguarding, and your own contracts and terms with your customers. KennelDesk is a tool to help you. It does not replace your own judgement. You must check bookings, dates, kennel allocations, animal details and invoices before you rely on them.

10.3 The Service does not give legal, financial, tax, accounting or veterinary advice. Invoices you produce are your own documents, and you are responsible for their content and for meeting your tax and VAT obligations.

10.4 We are not responsible for your internet connection, devices or browsers, or for services provided by other companies.

10.5 We do not promise that using the Service will increase your bookings, income or efficiency. Figures such as occupancy are for guidance.

11. Limits on our liability

11.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

11.2 Subject to clause 11.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

• loss of profit, revenue, business, contracts, goodwill or anticipated savings;
• loss or corruption of data, including where you have not kept your own exports;
• any indirect or consequential loss;
• loss caused by the Service being unavailable, delayed or interrupted; or
• loss caused by suspension or termination under these terms.

11.3 Subject to clause 11.1, our total liability to you arising out of or in connection with the agreement, in any 12-month period, is limited to the fees you paid to us in the 12 months before the event that first gave rise to the claim.

11.4 You agree that these limits are reasonable given the price of the Service and the risks involved. You should arrange your own insurance for losses that are not covered by our liability.

12. Indemnity

You will compensate us for any claims, losses, costs and liabilities (including reasonable legal fees) that we suffer because of: Customer Data or how you use it; your breach of these terms or of the law; or any claim by your customers or any other person connected with your business, the animals in your care, or your use of the Service.

13. Confidentiality

Each of us will keep the other's confidential information secret and use it only for the purposes of the agreement, except where we must disclose it by law or to our professional advisers, or where it is already public through no fault of ours. This clause continues after the agreement ends.

14. Events outside our control

We are not responsible for any delay or failure caused by events outside our reasonable control, including failures of internet, hosting or power services, cyber attacks despite reasonable precautions, natural disasters, pandemics, war, strikes, or government action. This does not excuse your duty to pay.

15. Changes to these terms

15.1 We may update these terms from time to time. If a change is material, we will give you at least 30 days' notice by email or on the website. Continuing to use the Service after the change takes effect means you accept it.

15.2 If a change materially disadvantages you, you may cancel before it takes effect by emailing us. If you are on the annual plan, we will refund the fees you paid for any full months remaining after the date you cancel.

16. General

16.1 Whole agreement. These terms, together with any order or onboarding details we confirm to you, are the whole agreement between us, and replace anything said or written before. Changes need to be in writing, except as clause 15 allows.

16.2 Transfer. We may transfer our rights and duties to another business (for example if we sell or restructure our business). You may not do so without our written permission.

16.3 If a term cannot be enforced. If any part of these terms is found to be unenforceable, the rest still applies. If we delay in enforcing a right, we still have it later.

16.4 No partnership. Nothing in these terms makes us partners, agents or employer and employee.

16.5 Third parties. No one other than you and us has any right to enforce these terms.

16.6 Notices. We may give you notice by email to the address on your account. You may give us notice by email to support@kenneldesk.co.uk.

16.7 Law and courts. These terms, and any dispute arising from them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Contact

Questions about these terms? Email support@kenneldesk.co.uk.