Frequently asked questions
Can't find what you're looking for? Book a discovery call and ask us directly.
Can I take my data with me if I leave?
Yes. You can export your data as CSV whenever you like.
How do my customers pay me?
However you prefer. KennelDesk doesn't process payments, so you can take cash, card on site or bank transfer.
Are there extra fees per user or per booking?
No. The price covers every user and every booking.
Does it work on my phone?
Yes. KennelDesk is cloud-based, so you can log in from a computer, tablet or phone, wherever you are.
What happens on the discovery call?
We talk through how your kennel runs and what you need, answer your questions, and help you get set up.
Can I use it for cats and other animals?
Yes. KennelDesk works for dogs and cats, with a built-in list of popular breeds so you can see at a glance how many of each breed you have looked after. You can also add other animals, although they do not have a breed list.
Can I get a refund?
All plans are non-refundable, which is why there is a live demo and a discovery call before you start.
Can I try it before I pay?
Yes. The live demo is filled with sample data, so you can explore KennelDesk before you decide.
Do I need to install anything?
No. KennelDesk is cloud-based, so you simply log in from your web browser on a computer, tablet or phone.
Is there a contract?
The monthly plan has no long contract. The annual plan is paid in advance for 12 months. Like all plans, it is non-refundable.
Where is support based?
Support is UK-based, and you'll start with a personal discovery call and onboarding.
Still have a question?
Book a discovery call and we'll answer anything we haven't covered here.